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FAQs
What is the cost of Chairsyde for dentists?

The cost of video consulting for dentists varies depending on your needs. There are two standard options that have a fixed offering starting from £49.95 per month, and then we also offer a tailored package that includes everything your individual practice needs.

Does my patient need to download an application on their phone or tablet?

No, all video calls can be made with any device, anywhere, anytime. With accessibility in mind, we have made Chairsyde extremely simple and easy to use for both clinicians and patients.

Who needs a license in my practice?

Anyone who will log into the system and access the dashboard will be considered a user account. We have the ability to restrict certain users to administrative roles, but these users still require licenses.

Are there additional fees?

No, there is no additional fees associated with licences.

What user data is stored and where?

Chairsyde only stores patient information captured during the booking – none of the data that is exchanged in a video call is saved or recorded.

None of the audio, video or data exchanged in a Chairsyde call is stored by Chairsyde. Specifically, Chairsyde does not store any clinical information that is exchanged in a call. All of the video, audio or shared documents in a call are transmitted peer-to-peer only, are fully encrypted and cannot be listened into by anyone except for the call participants. That data does not even reach Chairsyde servers..

How does Chairsyde compare with Skype and Zoom?

Chairsyde is much more than a video calling platform. Our consulting tools will help educate your patients, increase treatment acceptance and protect you medico-legally. We are a dedicated solution specifically for dentists, with custom features that support the workflow in Dentistry. The video call is secure and end-to-end encrypted compared to other providers.

We provide online appointment bookings, the ability to take credit card payments for online consultations, and the ability for patients to join without installing any applications.

How can Chairsyde reduce my risk as a Dental Protection Member?

Dental Protection believe Chairsyde has the potential to reduce a dentist’s risk of receiving a claim, case, or complaint through:
o Using the animations to enhance communication with patients, helping them to understand their diagnosis and treatment options better than verbal communication alone.
o Dental Protection believe by using the animations to aid discussion with patients that they are likely to feel more informed and therefore more comfortable in making a decision and providing consent.
o Chairsyde also tracks the consultations including time and date stamped records of visuals shown to a patient, patient consent, and notes.
o Chairsyde enables dentists to email the consultation notes to patients and for them to revisit the visuals shown at the appointments. If a patient opens the email, reads the notes, or accesses the visuals again, this too is time and date stamped.
o Chairsyde also provides patients with the ability to contact their dentist directly with any questions – the ability to do this has the potential to support members in a case or claim.
It is important to note that showing the visuals provided on Chairsyde must be accompanied with the appropriate verbal communication regarding the diagnosis and treatment options.

I own multiple practices, can I manage them all in one place?

Yes, all your practices can be managed from a single dashboard and each user can be segregated into separate practices and booking widgets.

What practice management softwares do you currently integrate with?

We’re working with the leading practice management softwares and currently have a light integration with EXact and SfD (Systems for Dentist). You need to have a practice account to integrate.

What if I am a Dental Protection member but not a Xtra practice member?

Good news! We provide all Dental Protection members a 20% discount on our Associate Pro licence. If the majority of the clinicians in your practice are also Dental Protection members, we recommend you becoming a Dental Protection Xtra practice. Contact us for more information hello@chairsyde.com

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